Posted on

Help Me Please PMP Staff Are Evil

Help Me Please PMP Staff Are Evil
An anonymous note found in a make-up advent calendar ordered from amazon.co.uk, posted on facebook and reported in the Daily Mirror, Sun and other UK newspaper websites.
Photograph of note reproduced above.

It’s the beginning of December. Christmas is coming. A British dad has ordered an Advent Calendar for his 13 year-old daughter from Amazon. It was supposed to come with a ‘love, dad’ note from him. But it came with a note from someone else too. Written by hand on the gift invoice, it said ‘Help me please PMP staff are evil’. PMP is an employment agency that Amazon uses to source temporary warehouse staff, especially at peak times of year like the lead-up to Christmas. April, the daughter, found it and showed it to her Mum, Kim. They had no idea who PMP were. But Kim posted it on facebook, tagging amazon, asking for an explanation. Amazon replied quite quickly, but so did her facebook friends. Then the story of the note reached the newspapers, it became a festive news feature. The Daily Mirror story was linked to a recent exposé by its journalists of appalling pay and working conditions at Amazon warehouses. This note linked what might otherwise be a distant story to the lives of consumers on the receiving end of the company’s cheap and conveniently-delivered goods. While there was some discussion on twitter, it was the comments section on the Daily Mail story where the discussion rapidly took shape. Was this a fake story? 15 minutes of fame for April and/or Kim? Made up by the journalists for some festive clicks? Should she have posted it online when the information on that invoice could easily have identified the writer? Could they have been sacked? Was Amazon warehouse work really that bad? Yes, according to the Daily Mirror exposé, and according to the commenters who seemed to have some experience of working in these places too. What impacts did this story have? If any? ‘It’s’Help Me Please PMP Staff Are Evil’ is one of many real and fake messages sent – accidentally and deliberately – by workers to consumers, showing them what work and life has gone into making their things, and sometimes asking for help. Click ‘message from worker‘ above to see the collection. Each one works out differently, so what happens as a result of this one being sent, received and made public? Keep reading!

Page reference: Ian Cook et al (2025) Help Me Please PMP Staff Are Evil (under construction). followthethings.com/help-me-please-pmp-staff-are-evil.shtml (last accessed <insert date here>)

Estimated reading time: 27 minutes.

Continue reading Help Me Please PMP Staff Are Evil
Posted on

Letter from Masanjia

followthethings.com
Gifts & Seasonal

“Letter from Masanjia”
Documentary film starring Sun Yi, directed by Leon Lee, co-written by Sun Yi, Leon Lee & Caylan Ford, in English & Mandarin with English subtitles.
Vimeo trailer and pay per view stream embedded above [may not work in your region]. Check here and here for other streaming options, and here to purchase and here to borrow a DVD or Blu-ray copy [may not work in your region].

One of the earliest examples of trade justice activism that we researched and added to our store was a letter that went viral in 2012 [it’s here]. Oregon, USA shopper Julie Keith had found a one page handwritten note in a box of Kmart Halloween decorations. It was a ‘message in a bottle’ from a prison labour camp in China. It asked her to forward it to the World Human Rights organisation, because these decorations had been made by political prisoners who were being tortured and forced to make these things. The letter was anonymous. She posted a photo of it on facebook asking for help. Soon, the story of the letter was featured in her local newspaper, and was picked up by international news outlets like CNN and the New York Times. They were eager to expose the scandal and to find the person who had written it. The New York Times found him: they called him ‘Mr Zhang’ who was no longer in jail. But the story then reached China via an online post – published and quickly deleted – that caused outrage on Chinese social media. Writing that letter had had the most amazing impact. Doing what its author had asked had had the most amazing impact. China’s ‘Re-education Through Labour’ programme was abolished, and 160,000 political prisoners were released from its prison labour camps. But the New York Times journalist wasn’t the only person who found the author. A Chinese filmmaker living in Canada called Leon Lee had also tracked him down. The author had watched his banned-in-China documentary about the human organ trade in China via a VPN connection. For that film, Leon Lee had interviewed former inmates of the notorious Masanjia labour camp where the author had been incarcerated. He’d used his contacts from making that film to find him. Lee talked to him via an encrypted Skype call. They decided to make a film about the letter, the labour camps, and political repression in China. But Lee was barred from China. If he’d travelled there, he’d have ended up in jail, or worse. So he trained the letter’s author – now happy to use his name Sun Yi – in covert filmmaking techniques, and how to smuggle encrypted hard drives to Canada to get the footage to Lee to make the film. The film that Lee made – Letter from Masanjia – had two parts: one looked back on the story of Sun Yi’s incarceration, decoration-making, letter writing and smuggling (illustrated by cartoons Sun Yi drew himself), and the other documented his ongoing persecution by the state after release for his past and continued activism (including making this film). When letter from Masanjia came out, it was a sensation. The plot was so unbelievable, so i-have-no-idea-what-will-happen-next, so emotionally complex, that it had to be true. Festival audiences around the world were blown away. It’s a classic ‘follow the thing’ narrative – people in other parts of the world make the things that Western consumers buy in horrible conditions. Here, however, the worker is in the narrative’s driving seat, first writing and smuggling the letter, and then filming (and drawing) the story that’s edited for release. The risks he has taken, and the calm, determined demeanour he shows in the process, amaze the film’s audiences. As does the meeting that takes place between him and Julie Keith in Jakarta, which ends the film. As does Sun Yi’s death in suspicious circumstances at the end of the filming. As well as being a hugely emotional producer-meets-consumer story, and a hugely brave and tragic success story of trade justice activism, Letter to Masanjia message is both anti-capitalist and anti-communist. There’s something in it for everyone. Any exposé of something ‘Made in China’ can do that. It generated tons of discussion and debate, which we’ve tried to capture below. This Halloween tale is incredibly scary.

Page reference: Ian Cook et al (2025) Letter from Masanjia. followthethings.com/letter-from-masanjia.shtml (last accessed <insert date here>)

Estimated reading time: 123 minutes.

Continue reading Letter from Masanjia
Posted on

‘I Found This In A Box Of Halloween Decorations’

followthethings.com
Gifts & Seasonal

“I Found This In A Box Of Halloween Decorations”
A letter written by ‘Mr Zhang’ (Sun Yi) in a Chinese prison factory and found in a box of Kmart Halloween decorations bought in Oregon, USA by Julie Keith.
Original letter recieved by Julie Keith and posted online shown above.

In 2013, shopper Julie Keith is unpacking a box of styrofoam Halloween decorations she bought from her local K-Mart. In between the ghoulish plastic gravestones, she finds a folded-up letter. It’s written in English by someone who says that they’re a prison factory worker in China who has helped to make this product. They give the address of the prison (called Masanjia) and say that its inmates work long hours and have been tortured, beaten and insulted. It asks its recipient to forward the letter to the ‘World Human Rights Organisation’. Julie thinks it’s genuine and posts o photo of the letter on her facebook with the caption ‘I found this in a box of Halloween decorations’. It gets a flurry of responses. Is it genuine? What should she do with it? There isn’t a ‘World Human Right Organisation’. The discussions spread. The post is shared many times. Soon it’s being reported on the local TV news. Next it’s a global news story. Who is this person? How did they write this note? How did they smuggle it into a box of Halloween decorations? How many letters did they write? What did they hope would happen? What danger were they in for doing this? Can journalists find the author and verify the story? And, most importantly, why are ‘made in China’ goods coming from factory labour? Isn’t that illegal?

NB a documentary film about this letter was released in 2018. We will add a page on its making, reception and impacts soon.

Page reference: Harry Marriot, Alex Partington, William Finley, Milly Bowen, Sarah Murray & Jenny Sharp (2014) ‘I Found This In A Box Of Halloween Decorations’. followthethings.com/i-found-this-in-a-box-of-halloween-decorations.shtml (last accessed <insert date here>)

Estimated reading time: 34 minutes.

Continue reading ‘I Found This In A Box Of Halloween Decorations’
Posted on

Cries For Help Found In Primark Clothes (a.k.a. ‘Labelgate’)

followthethings.com
Fashion

“Cries For Help Found In Primark Clothes (a.k.a. ‘Labelgate’)”
Social media posts by Rebecca Jones, Rebecca Gallagher, and Amnesty International Northern Ireland.
Label photos originally posted online embedded above.

Shoppers Rebecca Jones and Rebecca Gallagher find an extra label in dresses they buy from Primark stores in South Wales. One says ‘Forced to work exhausting hours’, the other ‘Degrading sweatshop conditions’. Belfast shopper Karen Wisinska then finds a letter in the pocket of some Primark shorts. It’s written in Chinese, but starts ‘SOS! SOS! SOS!’. It seems to be a coincidence. Rebecca, Rebecca and Karen post them online to share what they have found with their friends and followers. Their posts set off an international ‘whodunnit?’ which makes the national news and ties the company’s PR department in knots. Are they genuine? Are they mischief-making of an artist or activist? Either way, is what they say true?

Will Kelleher & Ian Cook (2014) Cries for help found in Primark clothes (a.k.a. ‘labelgate’). followthethings.com/cries-for-help-found-in-primark-clothes.shtml (last accessed <insert date here>)

Estimated reading time: 93 minutes.

Continue reading Cries For Help Found In Primark Clothes (a.k.a. ‘Labelgate’)
Posted on

The Letter In The Saks 5th Avenue Bag

followthethings.com
Fashion | My shopping bag

The Letter In The Saks 5th Avenue Bag
A letter written by Tohnain Emmanuel Thiong in a Chinese prison factory, found in New York in a Saks 5th Avenue shopping bag by Stephanie Wilson and posted online.
Reproduced in full above.

Stephanie Wilson buys a pair of Hunter rain boots at a high end department store – Saks Fifth Avenue – in New York City. Rummaging through the ‘free with purchase’ bag, she is shocked to find a handwritten letter in English that begins ‘HELP! HELP! HELP!’ and a tiny passport photo. It’s from a Cameroonian man who made that bag it in a Chinese prison factory. With the help of an NGO and a journalist, she finds him. This ‘message in a bottle’ definitely wasn’t a hoax (or was it?). But how was he able to write it? How many did he write? What danger was he in by doing this? All of these questions could be answered. It helped that he’d written his Yahoo email address on the back. And that he was no longer in prison, or in China, when they emailed him. Could a short letter like this have a big impact on the sourcing of these bags? What were the chances that someone would find and act on one? Its discovery, the detective work that it sparked, and the issues that it raised, went viral. Which companies want their branded goods to be made in jail by falsely imprisoned, tortured and molested inmates? It’s not just the commodities that a store sells that shoppers should be worried about. It’s the bags, the tills, the escalators… everything that contributes to the shopping experience. Workers’ rights are everywhere. Including in office furniture allegedly made in US prisons. Fact-check!

Page reference: Will Kelleher & Ian Cook (2014) The Letter In The Saks 5th Avenue Bag. followthethings.com/the-letter-in-the-saks-5th-avenue-bag.shtml (last accessed <insert date here>)

Estimated reading time: 37 minutes.

Continue reading The Letter In The Saks 5th Avenue Bag